FAQ
What is FonedUp?

FonedUp is an application available on the iOS App Store and Android Google Play that gives users the ability to emergency call or text their contacts when they do not have access to their device. The users can call from any other phone and FonedUp utilizes a secure, cloud-based intelligent voice automated system (iVAS) to connect them to their contacts.


Why do I need FonedUp?
With the accessibility of our devices nearly constantly, there is no longer a need to memorize the phone numbers of our most important contacts. Imagine your phone dies, it is lost or stolen, you forgot it at home, or you drop it on the ground and it is unusable -- these things happen when they are least expected. With FonedUp, you would not have to worry about trying to reach any of your contacts under one of these circumstances. All you would need to do is dial 877-FONEDUP from any nearby phone, provide your secure, identifying information, and voila! FonedUp will call or text anyone from your contacts list. Now you can go wherever, with or without your phone, worry-free!

How do I get started?
Getting started is as easy as 1-2-3!

 

  1. Download the iOS or Android app.

  2. Register with FonedUp by following the steps in the app.

  3. Sync your contacts through the app.

 

That’s it! You can now call or text your contacts from any other phone -- no memorization required! Just call iVAS (our intelligent voice automated system) at 877-FONEDUP whenever your phone is unavailable to connect with your contacts.

 

Who is iVAS?

iVAS is our secure, cloud-based intelligent voice automated system. This is who you will be talking to when you dial 877-FONEDUP. iVAS will use the information stored securely in our database to connect you to your contacts via call or text.

Is FonedUp secure?
YES! Privacy is our top priority. We securely store your contacts and will never share or sell your information to anyone. For more information, visit our Security Page, Privacy Policy, and Terms to learn more.

How secure is FonedUp, really?
​FonedUp was designed and built from the ground up with a “privacy and security first” mindset at the forefront of every decision made. If something jeopardizes security, we will not implement it. Our core philosophy is based on respect for privacy and security for data.

 

We will never share or sell your data to ANYONE. Your data is guarded with the most stringent security controls and you are given privacy and security by default. Encryption is implemented at every level and any data that is stored or flows through our environment is encrypted end-to-end. With FonedUp, you can trust that you information is our top priority and will always be safe.

 

We understand the importance of security when it comes to services you rely on when you need it most. We are committed to not only making FonedUp highly available, but also highly reliable. Our infrastructure runs on systems that are fault tolerant -- FonedUp is a service you can count on.

Nothing is free. And even if it is, I'm the product, so how is FonedUp free?
​FonedUp is just getting started! The current service is free, but we have an exciting future ahead with critical new, premium services that are being designed and built. Think: dispatching popular ride sharing services without the app, restoring your contacts at anytime, and locating your lost phone… All this will be accessible from any phone with a simple call to FonedUp! These future premium services will be available through subscription options, giving you the freedom to live life worry-free, even when your phone is unavailable! Download the FonedUp app on your phone to start utilizing existing services and be one of the first to know when our new features launch.

What types of numbers are supported?
FonedUp can reach any number in US and Canada.  We will be offering access to more countries in the future as we grow. Download the FonedUp app to be in-the-know when more connecting with more countries’ phone numbers becomes available!

Will FonedUp work in noisy places?
Our iVAS Recognizer is designed to ignore background voices and noise without additional noise-canceling. However, for optimal results, we recommend the microphone be positioned as close to the user as possible, particularly when background noise is present.

How does FonedUp work once I call?

When you dial 877-FONEDUP, you will first be greeted by iVAS, your intelligent digital assistant who will be helping you get connected quickly and easily. You can skip the message at the beginning and start connecting to your contacts by entering your registered mobile number and PIN to get started. Listen to iVAS when you are searching for your contacts’ names and when choosing to call or text them. Wait until iVAS instructs you to press an option. When texting, iVAS will then read back your text message to you and you will have the option to re-record your voice to text message if it was not fully understood. This is more likely to occur if there is a lot of background noise or you are using more challenging words to understand, so keep this in mind.

Can I install FonedUp on multiple devices?

Yes, you can install FonedUp on multiple devices, but we recommend registering each device with a new number and new email address, because each device often has its own unique contact list. By doing so, you will avoid having your contacts from the original device overwritten by the contacts on the new device.

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